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Service and Warranty during COVID-19 Regulation ChangesViews : 18065 Replies : 13Users Viewing This Thread : |
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Mar 27th, 2020, 13:41 | #1 | ||
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Service and Warranty during COVID-19 Regulation Changes
Hi,
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Density:- Not just a measurement ~ It's a whole way of Life.! ! ! I drive a Volvo, Please Don't Get In My Way! He shows up. People die. He vanishes. People should not be afraid of their governments. "He'll deliver more justice in a weekend than 10 years of your Governments should be afraid of their people... "V" courts & tribunals. Just stay out of his way." "I plan to."
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The Following 4 Users Say Thank You to CTCNetwork For This Useful Post: |
Mar 30th, 2020, 14:12 | #2 | ||
New Member
Last Online: Aug 17th, 2023 11:47
Join Date: Sep 2018
Location: Milton Keynes
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Volvo Assist
To add to this, I've had confirmation from the same Volvo team member regarding Volvo Assistance membership:
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Apr 1st, 2020, 15:36 | #3 |
New Member
Last Online: Apr 13th, 2020 11:37
Join Date: Dec 2019
Location: Rendham, Suffolk
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Warranty renewal query
After reading the recent helpful posts regarding Service and Warranty during Covid 19 I contacted Volvo Customer Care online yesterday. In case other Forum members are going to be similarly affected I've copied my message to Volvo below. As and when I get a reply from Volvo I'll provide an update here.
Hi, I hope you are all keeping safe and well. I'm a member of the Volvo Owners Club and have just read on the Volvo Owners Club Online Forum copies of emails from Will Good a Volvo Customer Operations Team member covering Volvo Warranty, Service and Assistance queries arising from the current Covid 19 pandemic and resultant UK Gov restrictions that have been put in place. My Volvo Renewal Warranty, administered by Car Care Plan (Policy Number P37053629), expires on 19/04/2020 and I have recently received reminders to renew which in ordinary circumstances I would do however due to the governments latest Covid 19 age and health and travel restrictions my wife and I now have to self isolate for twelve weeks and will not be able to use our car for that period. Currently the warranty renewal notice says that I cannot purchase the warranty cover after 19/04/2020 but as you can appreciate I will not be able to use the car for twelve weeks so my question is will I be able to renew my Volvo warranty at a later date when the government relaxes the current restrictions ? Thanks for your help in this matter. |
Apr 2nd, 2020, 12:56 | #4 |
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Last Online: Apr 13th, 2020 11:37
Join Date: Dec 2019
Location: Rendham, Suffolk
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Update from Volvo today - Car Care Plan Extended Warranties
Further to my post yesterday, this is the reply from Volvo that I received today. I'll email Car Care Plan to suit and provide further updates here
Good afternoon Terry, Thank you for your email below, this is something that will need to be discussed with the Car Care Plan team directly. They can be contacted directly on 0344 573 8014 or volvo@warranty-admin.com. Best regards, Nicola Holmes Customer Operations Team Member T +44 (0) 1628 422 522 / T +44 (0) 1628 422 222 custcare@volvocars.com / champion@volvocars.com |
Apr 7th, 2020, 12:05 | #5 |
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Last Online: Apr 13th, 2020 11:37
Join Date: Dec 2019
Location: Rendham, Suffolk
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Please see Car Care Reply below, Forum members thoughts would be very welcome and much appreciated before I reply to CCP. (apologies if this duplicated, I've already posted a similar update about 5 minutes ago but can't see it)
Fri, 3 Apr at 16:55 Dear Mr Titmus, Thank you for your email. We understand it is a difficult time for everyone in these uncertain climates we find ourselves in. The underwriters have advised that we cannot allow for gaps in cover therefore if you are wanting extended warranty cover you will need to renew before the expiry date and we can refer you to our finance team to see if you can be accepted for a payment holiday. Please let us know if there is anything further we can help with. Yours sincerely Sean Rodgers Administration Department |
Apr 7th, 2020, 13:12 | #6 |
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Last Online: Yesterday 22:54
Join Date: Dec 2001
Location: Bristol
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sounds reasonable to me. While it may be unavoidable at the moment, how much we use our cars cannot affect any warranty provision (though note that there are two mileage options, make sure you select the lower).
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Paul VOC 90's SPARK |
Apr 8th, 2020, 14:10 | #7 |
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Last Online: Apr 13th, 2020 11:37
Join Date: Dec 2019
Location: Rendham, Suffolk
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Thanks Paul
Thanks very much for your thoughts, I must say I've never been made aware of mileage options when buying the extended warranties, if possible could you kindly let me know where and how I can see these options as my current 3K annual may drive the price down ... after the Volvo Selekt warranty ran out in April 2018 I paid £595 and then had to pay £795 in 2019.
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May 6th, 2020, 11:25 | #8 |
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Last Online: Sep 4th, 2020 15:38
Join Date: Oct 2018
Location: Seaham
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Warranty on lease car
Hello I have a Volvo car on a 4 year lease,the warranty is supposed to come to the end after 3 years.been told that with it been a leased car Volvo would extend the lease until lease is at the end.can you please tell me if this is right and if so where can I get this in writing please.many thanks
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Dec 22nd, 2020, 15:02 | #9 |
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Last Online: Jul 27th, 2024 01:49
Join Date: Oct 2020
Location: London
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We submitted a Covid-19 related complaint with Volvo UK. Below is the complaint submitted with personal information redacted.
=== Dear Sir or Madam, I would like to file an official complaint with Volvo UK. My husband, on my behalf, visited one of your official branches (Volvo Rybrook Warrington) for an XC90 Inscription servicing. He arrived at ~8:40 am and departed at ~1:15 pm. He spent over 4 hours in your customers’ waiting area while the car was being serviced. He was dismayed at what he observed. The entrance door clearly indicates that masks are mandatory to be worn at all times, in addition to the 2 metres (6 ft) social distancing. However, during the 4+ hours he spent there, numerous staff members and customers were *not wearing* any masks or face coverings, even during close interactions and conversations with one another. In fact, one female customer without any masks was talking on her phone with the occasional cough and sneeze. I have no words to describe how uneasy this made my husband feel. There is clear evidence in the scientific community that Covid-19 is an airborne disease. I would like you to take this up with the branch manager at the Rybrook branch. Immediate steps must be taken so that what my husband had to experience does not repeat again. Regards |
Dec 22nd, 2020, 17:40 | #10 |
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Last Online: Yesterday 22:54
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Location: Bristol
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disappointing isn't it, and I expect far from unusual. Did your husband raise the issue when he was there? I'd also suggest you should contact Rybrook themselves, either the dealer principal at that branch or for the Group. Volvo dealers are all independent (of Volvo UK), so will, at best, also suggest you redirect your complaint.
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Paul VOC 90's SPARK |
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