V60 cannot download phone contacts

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Hi,

We have a 2014 V60 with the Sensus media/bluetooth interface.

This worked well with an old Nokia phone but have now a brand new Nokia 3310.
The phone connects easily but the contact and call lists remain blank. I have followed the instructions from Volvo, checked on line but they still just appear blank. - This is problem number 1.

Problem 1a is as follows:- I thought a work around would be to download the contacts from the old phone and store this in the car's own phonebook which the manual says would then be available to all users.

However, this does not work, the contacts download but the option to save them in the car's phone book doesn't exist although I follow exactly what the onboard digital manual says and what i have found on Volvo's site. Our dealer is unable to help.

Any bright idea's or have we just hit a compatibility issue?

Thanks

Duncan