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Warranty, returns, legal battle... where do I goViews : 186 Replies : 1Users Viewing This Thread : |
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Member
Last Online: Jul 3rd, 2024 23:30
Join Date: Feb 2014
Location: Leatherhead
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Hi everyone,
For various reasons I decided to buy a 2022 Mercedes e-vito for work in Feb this year. 160 mile range, perfect for me as I rarely do more than 120 per day. Cheap overnight tariff puts cost per mile at around 3.9 pence. Which is fantastic. No tax. All costs & vat through ltd company. At the time of buying, a diesel equivalent at the same price had over 150,000 miles on (a van) so it was a no brainer for me. My wife has had a full EV XC40 for coming up to 2 years and it has been great, so I thought why not buy an electric van brilliant. It went great for a couple of months and then I had a dreaded battery malfunction warning coupled with it not being able to shift out of park and off it went to Mercedes commercial on the back of a flat bed. The first time in my entire life I was late to work due to a vehicle problem, and I have had many old high mileage vehicles but have always worked on them myself. I began to become annoyed. After 2 weeks van was 'repaired' so I collected it and everything seemed well again. 2 weeks later, same message appears although I can still drive it this time. I plug in my obd reader and it thinks the van is a diesel (no use). It does the refusing to move thing again, after leaving it all day I can then drive it once more. Hooray. So I drive it back to Merc and say its not fixed, sort it out please this is not good enough its a 2022 van with 6,000 miles. (factory warranty until Sept. 2025 great I thought). Its now been at mercedes for 2 MONTHS and I am getting nowhere. They either say someone is off sick/the problem is very complicated and they are getting help from merc in germany etc. But they can not give me a completion date when I will get the van back REPAIRED. I am seriously infuriated at this point and am fully aware that plenty of you will be thinking - "you idiot, why did you do that, just stick to what you knew and keep buying old stuff you can fix". Yes, i understand. But I felt like it was time to grow up and have something less bad for the environment. Anyway Im in a right pickle and I dont really know what to do or where to go, except citizens advice which i will try tomorrow. I asked the dealership if they want to buy the van off me but they offered a silly low price which I don't want to take. At this stage, I want to get rid of it as I don't trust it any more. I am in a freelance profession where I can't get cover when I cant make it into work. Very annoying. Anyone been in a similar situation? I don't believe I have any rights to go back to the independent dealer I bought it from as more than 30 days has passed...
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Current - '22 XC40 Recharge. Past - '86 240, '94 940, '07 V70, '91 940, '12 XC70, '06 S80 V8 |
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