Windscreen Replacement

[JonathanD]

Originally Posted by Chudy85

Does anyone know if I can get Volvo insurance administered by Wrisk Transfer Limited and if there will be a windscreen replacement at a Volvo service or through Autoglass or National Windscreen?

I have been with them since the beginning of this month having previously been with the pre-Wrisk Transfer Ltd not monthly subscription only Volvo Car Insurance, and the policy wording (Version 1.0, 1 June 2023) is not specific:

"Windscreen and glass claims

If your windscreen or other glass in your car has been damaged, call our claims specialists on 0330 165 4203 (lines are open 24 hours a day, 7 days a week).

If your windscreen or glass is replaced you will have to pay the excess shown in the Windscreen Cover section of your Schedule."

"Section 4
Windscreen cover

What’s covered

If the windscreen or the glass of your car is damaged, we will pay for its replacement or repair. We will also pay for repairs to your car’s bodywork scratched by broken glass.

Providing there is no other damage and no claim is made under any other section of the policy, any claim for payment for glass replacement or repair under this section will not affect your No Claims Bonus.

What’s not covered

We will not provide cover for the following:

You will have to pay the windscreen excess as shown in your Schedule if the windscreen or glass is replaced. If the windscreen or glass is repaired, then you will not have to pay this excess.
Any damage to lights or reflectors and damage caused by their breakage.
Any damage deliberately caused by you or an insured person.
Any liability for inherent defects in the windscreen or glass."

If you go to https://volvocarsinsurance.co.uk/contact/ you can access a chat function (just tried it and the chatbot only seems to work during their office hours) or alternatively you will find both their customer service team phone number (0330 165 4202) and their office hours (Monday to Friday: 9am–5pm Bank holidays: 10am–4pm).

[Nippy]

I’ve been back to National Windscreens, they agree it is crap and have recommended it be replaced by an OEM one. Waiting to see how long it will take to get it authorised and booked in…….

[Nippy]

OEM screen authorised and delivered to the Branch, unfortunately I can’t get in until the 19th July. 🙄. But we’re getting there and it will be done before the summer drive to South West France.