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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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On call service required - worth the diagnosis charge?Views : 1106 Replies : 23Users Viewing This Thread : |
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Jul 10th, 2024, 14:13 | #11 | |
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Jul 11th, 2024, 10:27 | #12 |
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Update:
The diagnostics suggested 'internal battery' fault code. They tested a known working battery, but the warning was still present. They have quoted for a new VCM £2,056.44 Given that there doesn't seem to be any issues, I think i'll leave it as is Last edited by falter; Jul 11th, 2024 at 10:42. |
Jul 11th, 2024, 11:45 | #13 | |
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Maybe if I had not had a warranty they would have gone down the same route as your dealer, as it was a warranty issue they contacted Volvo UK who informed them of the software update for this issue.
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. |
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Jul 11th, 2024, 11:50 | #14 |
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When I had this issue i did that and everything still worked as it should, it was just the message popping up every time you turned engine on. But it is a good idea to contact Volvo direct and they might advise the dealer of the update.
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. |
Jul 11th, 2024, 13:12 | #15 | |
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Module internal failure VCM-U105000 - Backup battery lifetime confirmed long duration fault (ie it is constant) VCM-U106000 - No communication over ethernet to IHU (internal head unit ie the screen) How would I go about contacting Volvo directly to obtain the software update information? Many thanks! |
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Jul 11th, 2024, 21:50 | #16 |
Al
Last Online: Yesterday 15:23
Join Date: Jan 2022
Location: Coventry
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Best of luck contacting Volvo UK. All I got was a referral back to the Dealers diagnosis of a faulty speaker or dash wiring.
Lost all faith in both Dealer and Volvo. Next car will not be one of theirs. Also well known problem in the USA, see my earlier post, resulting in a recall. |
Jul 12th, 2024, 00:34 | #17 | |
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. |
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Jul 12th, 2024, 15:04 | #18 |
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In 99% cases of the "volvo on-call service required" error it's related to VCM battery replacement.
1) You can get genuine battery (part number 31450445) for £80 and get software update at dealership for £80 = £160 in total if you replace is by yourself (£240 savings). You can save more if you'll get 2) If you want dealership to do everything then you'll pay £400 in total. Source: https://www.volvopartscounter.com/oe...ttery-31450445 https://www.swedespeed.com/threads/v...-guide.680280/ |
Jul 13th, 2024, 16:04 | #19 | |
Al
Last Online: Yesterday 15:23
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Location: Coventry
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Volvo UK help desk knew nothing about any software update, I just wonder if they make all of this up to pacify the Customer? |
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Jul 13th, 2024, 17:10 | #20 | |
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. |
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