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700/900 Series General Forum for the Volvo 740, 760, 780, 940, 960 & S/V90 cars |
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Help identifying a possibly FAKE bosch part!?Views : 829 Replies : 19Users Viewing This Thread : |
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Jun 18th, 2024, 14:30 | #11 |
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Jun 18th, 2024, 22:34 | #12 | |
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I was like: "If you have a system to prevent counterfeit products, why are you telling me to deal with the seller. It is of Bosch's interest to prevent counterfeits." He begrudgingly gave me info@pt.bosch.com as an email to complain to. I went to the shop and his whole story was that he opened the box to check if the part was inside... lol I told him to order a new bosch part but to not open the box. I will wait for it to arrive before I pursue a formal complaint with bosch, but if I have to resort to that, I think I will be luckier with international custommer support than bosch portugal, unfortunatelly. I figure since bosch has the anti counterfeit system, as long as the box is closed, I can be certain that the part is legit.
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Jun 18th, 2024, 23:30 | #13 |
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How much was the part?
Did you try and get a refund?
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Jun 18th, 2024, 23:46 | #14 |
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109€
the guy opened by saying he was gonna send it back to the warranty, so I knew if I asked for a refund I would have to fight for it, and I wasn't in the mood. So I just said: "Yeah nah, that's not gonna happen. Either give me a refund or a new part, bosch, in a sealed box." I would have prefered the refund, especially since on the phone he said 89€ and didn't mention that was the price without tax. Autodoc sells the same exact bosch part for 85€.
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Jun 19th, 2024, 00:04 | #15 |
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Ouch... not a cheap part.
Hopefully the next one you get is the correct one.
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Jun 19th, 2024, 00:14 | #16 | |
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I'll just wait for it and make sure the box wasn't messed with and check the number on the box. Bosch has a website where you can check a code to see if the part is counterfeit or genuine. I figure if the box is closed and the number is clear, the part must be original. But his answer wasn't very reassuring. Plus my mechanic told me about a few deals he had with this guy that made it all but certain he likes to mess around.
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Jun 20th, 2024, 15:27 | #17 | |
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Quote:
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Jun 20th, 2024, 16:55 | #18 |
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i won't. But this time I knew if I asked for a refund he would give me a hard time and I didn't feel like arguing.
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Jun 23rd, 2024, 22:54 | #20 | |
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I received the replacement and opened the box myself and ran the code on the box on the bosch website and it said the number is legit. I don't think the box was fiddled with, so I'm left to assume the part is original and I just got a faulty one and a weird set of circumstances that made it look like there was funny business going on.
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