Service Issues: - Oil Leak After Service

Robbie34 · Nov 10th, 2020, 15:52

My car went in for its second annual service this morning. When I arrived home I parked on the drive and opened the garage door to put in the car.
After I had parked the car I went to close the gates on the drive and there was a huge pool of oil deposited there. There was also oil dripping the length of the drive into the garage.

I 'phoned the dealer who told me to contact Volvo Assistance. They came out very quickly. The mechanic checked the oil level and said there was some left and I reversed the car out of the garage. He towed it away back to the dealer.

Not long after I left the dealer's I got a message to say that "the park assist was not working. Sensors were blocked and need cleaning." I can only assume the oil leak had contaminated the sensors.

My driveway is a right mess. It is block paving that I only had laid last year.

Dash300 · Nov 10th, 2020, 16:21

Definitely grounds for a claim against the garage. Take pictures asap and consult your home insurers. I have legal assistance attached to mine check to see if you do.

Robbie34 · Nov 11th, 2020, 14:45

The dealer returned my car this morning. Apparently it was a faulty seal on the new oil filter.
They have sent a young man to spread kiln dried sand on the oil spills, and somebody is coming at the week-end to clean up the oil.

andy_d · Nov 12th, 2020, 00:57

Quote:

Originally Posted by Robbie34

The dealer returned my car this morning. Apparently it was a faulty seal on the new oil filter.
They have sent a young man to spread kiln dried sand on the oil spills, and somebody is coming at the week-end to clean up the oil.

id say thats "jolly decent" of the dealer to clean there own mess up, granted its the Least they Should do.
not fitting the oil seal on the filter properly is a Lot more of a "i wont be using you again" for me, as luck is Totally on your side it was noticed on the driveway, not when on the motorway etc !

Welton · Nov 12th, 2020, 08:07

Sounds like "we didn't fit the seal properly" to me.

The oil will likely leave its mark on the block pavers, be prepared for more claims/insurance/photos/diary etc.

abdiel · Nov 12th, 2020, 12:53

Quote:

Originally Posted by Welton

Sounds like "we didn't fit the seal properly" to me.

The oil will likely leave its mark on the block pavers, be prepared for more claims/insurance/photos/diary etc.

The oil stains will remain even after professional cleaning (ask me how I know!)
The only proper remedy is for the pavers to be replaced with new. Even then, the whole drive may need replacing as even 12 months exposed to the Elements will show a big difference between newly laid & original paving blocks.

Austin160 · Nov 12th, 2020, 13:08

As I see it, the original poster appears to be taking this in his stride - I’m not sure I would be, since it’s reasonable to believe that all that has been said is likely to be actual conclusion.

To me, this borders the unacceptable, since surely the absolute basic check following any oil and filter change is to ensure there aren’t any oil leaks.

Still, as has been said, it could have been far worse and resulted in a wrecked engine as well.

Nov 10th, 2020, 15:52	#1
Robbie34 Junior Member Last Online: Apr 2nd, 2023 12:48 Join Date: Jul 2018 Location: Prescot	Oil Leak After Service My car went in for its second annual service this morning. When I arrived home I parked on the drive and opened the garage door to put in the car. After I had parked the car I went to close the gates on the drive and there was a huge pool of oil deposited there. There was also oil dripping the length of the drive into the garage. I 'phoned the dealer who told me to contact Volvo Assistance. They came out very quickly. The mechanic checked the oil level and said there was some left and I reversed the car out of the garage. He towed it away back to the dealer. Not long after I left the dealer's I got a message to say that "the park assist was not working. Sensors were blocked and need cleaning." I can only assume the oil leak had contaminated the sensors. My driveway is a right mess. It is block paving that I only had laid last year. __________________ Volvo V60 Momentum Pro D4 2019

Nov 10th, 2020, 16:21	#2
Dash300 High Grand Master Member Last Online: Oct 27th, 2021 23:16 Join Date: Aug 2014 Location: British South Somerset	Definitely grounds for a claim against the garage. Take pictures asap and consult your home insurers. I have legal assistance attached to mine check to see if you do. __________________ XC60 VEA 181 2015MY SE Lux Nav Geartronic 8 speed Auto. 1962 LR S11a, 1970 Mk2 Vitesse Convertible. Maybe the Hokey Cokey is what it's all about!

Nov 11th, 2020, 14:45	#3
Robbie34 Junior Member Last Online: Apr 2nd, 2023 12:48 Join Date: Jul 2018 Location: Prescot	The dealer returned my car this morning. Apparently it was a faulty seal on the new oil filter. They have sent a young man to spread kiln dried sand on the oil spills, and somebody is coming at the week-end to clean up the oil. __________________ Volvo V60 Momentum Pro D4 2019

Nov 12th, 2020, 08:07	#5
Welton Premier Member Last Online: Sep 14th, 2021 17:03 Join Date: Feb 2009 Location: Market Harborough	Sounds like "we didn't fit the seal properly" to me. The oil will likely leave its mark on the block pavers, be prepared for more claims/insurance/photos/diary etc. __________________ 2005 S40 T5 SE - Manual. Bilstein B4's. (For Sale) 2010 Citroen C4 1.6 HDi (bizarre Gearbox model). 2010 Renault Twingo (refreshingly simple) 2018 Infiniti Q30 1.6T Business Executive (what's this button do?)

Nov 12th, 2020, 13:08	#7
Austin160 Master Member Last Online: Oct 29th, 2021 13:42 Join Date: Oct 2013 Location: Cardiff	As I see it, the original poster appears to be taking this in his stride - I’m not sure I would be, since it’s reasonable to believe that all that has been said is likely to be actual conclusion. To me, this borders the unacceptable, since surely the absolute basic check following any oil and filter change is to ensure there aren’t any oil leaks. Still, as has been said, it could have been far worse and resulted in a wrecked engine as well.

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