Water leak into footwell - 2011 XC60

Kiwi Volvo · Aug 3rd, 2018, 02:00

HI all

I recently posted this in the wrong section... So I'm revisiting it!

Anyways to report back, the leak was a windscreen bonding failure. It was fixed by my local dealer under Volvo's Goodwill Program.

So many thanks to Volvo for standing by their product. I love my XC60 and will continue to do so. It's this sort of after sales service that makes all the difference.

Lonsdale · Aug 3rd, 2018, 03:45

Glad you got it sorted - not sure in the UK we have as much "Goodwill"

See the stickies on the Fourum

JGEM · Aug 3rd, 2018, 22:38

Yes, you were lucky in NZ
Did you have full service history with dealer and/or were you the original owner ? If so, then I suspect that may have helped. The dealer (Archibalds) make a fortune out of servicing and can probably well afford to throw a few crumbs to the plebs now and then.

Volvo in Australia show no goodwill to window screen bonding failures outside original vehicle warranty period, and seemed to think it was OK for a 6 year old car to leak. Luckily in my case the repair was a few hundred dollars and the window screen didn't crack during removal.

Kiwi Volvo · Aug 4th, 2018, 02:32

The bonding should last the life of the vehicle so for a leak in a 2011 vehicle, it's not for for purpose. This is where our consumer guarantee act can come into play if push comes to shove.

Plus we're a small market here and word-of-mouth is a powerful incentive for dealers to look after their regular customers.

exasperated · Sep 10th, 2018, 15:44

I had the same thing earlier this year and Johnsons Gloucester also replaced it under the Volvo Goodwill - impressed. They successfully took out the old one and rebonded it for free. Not sure what would have happened if they'd broken the screen while removing and whether they'd have then asked for a contribution but all was good. I had exactly the same problems as a few of the threads on here documented. Passenger side leak in footwell and I could ever so slightly see movement if I pushed the top corner of the windscreen. Car was 6.5 years old when it started leaking.

donb8831 · Nov 30th, 2018, 23:00

Thanks for the tip. Mine (61 plate with 110k miles) just started to show signs of a leak a few weeks ago, but during heavy overnight rain last night the passenger footwell was flooded this morning when I went to it. Not sure whether my local dealer will be interested as I bought the vehicle second hand from a non franchised dealer. Will also check with Autoglass to see what they can do.

XC70Virgin · Dec 2nd, 2018, 08:27

I had my wife's rebonded during the week. As a 2009 model it seems strange it hadn't shown up for previous owner. Anyway, a small independent company did mine at home for £60. That is removal and rebond.

ajcurson1982 · Mar 15th, 2021, 09:10

Hi @XC70Virgin, do you have the details of the small company you uses (unless they we local only) as have the same issue, water leaking from point on top of windscreen dripping onto passenger seat. Very odd.

Bought from a private seller about 2 weeks ago.

Lonsdale · Mar 17th, 2021, 00:33

Just contact Volvo UK they will fix this for free

Kev0607 · Mar 18th, 2021, 16:03

Quote:

Originally Posted by Lonsdale

Just contact Volvo UK they will fix this for free

My understanding is its only free if they remove the windscreen & do the resealing without cracking the existing glass.

If the glass cracks, then they aren't responsible & you'll have to cover the cost of a replacement windscreen.

Don't assume its free. Its only free if all goes to plan!

Aug 3rd, 2018, 02:00	#1
Kiwi Volvo Junior Member Last Online: Aug 4th, 2018 17:13 Join Date: Jul 2012 Location: Christchurch	Water leak into footwell - 2011 XC60 HI all I recently posted this in the wrong section... So I'm revisiting it! Anyways to report back, the leak was a windscreen bonding failure. It was fixed by my local dealer under Volvo's Goodwill Program. So many thanks to Volvo for standing by their product. I love my XC60 and will continue to do so. It's this sort of after sales service that makes all the difference. __________________ 2010 XC60 auto D5 R-design Passion Red

Aug 3rd, 2018, 22:38	#3
JGEM Senior Member Last Online: Jul 24th, 2024 11:05 Join Date: Feb 2014 Location: Christchurch NZ	Australia goodwill lacking Yes, you were lucky in NZ Did you have full service history with dealer and/or were you the original owner ? If so, then I suspect that may have helped. The dealer (Archibalds) make a fortune out of servicing and can probably well afford to throw a few crumbs to the plebs now and then. Volvo in Australia show no goodwill to window screen bonding failures outside original vehicle warranty period, and seemed to think it was OK for a 6 year old car to leak. Luckily in my case the repair was a few hundred dollars and the window screen didn't crack during removal. __________________ John 2014 XC60 D5 AWD Previous: 1994 940GL wagon, 2008 S80 3.2 AWD, 2004 V50 2.4, 2009 XC60 D5 AWD

Aug 4th, 2018, 02:32	#4
Kiwi Volvo Junior Member Last Online: Aug 4th, 2018 17:13 Join Date: Jul 2012 Location: Christchurch	The bonding should last the life of the vehicle so for a leak in a 2011 vehicle, it's not for for purpose. This is where our consumer guarantee act can come into play if push comes to shove. Plus we're a small market here and word-of-mouth is a powerful incentive for dealers to look after their regular customers. __________________ 2010 XC60 auto D5 R-design Passion Red

Sep 10th, 2018, 15:44	#5
exasperated Member Last Online: Aug 28th, 2021 14:01 Join Date: Feb 2010 Location: Cheltenham View Photos By: exasperated	I had the same thing earlier this year and Johnsons Gloucester also replaced it under the Volvo Goodwill - impressed. They successfully took out the old one and rebonded it for free. Not sure what would have happened if they'd broken the screen while removing and whether they'd have then asked for a contribution but all was good. I had exactly the same problems as a few of the threads on here documented. Passenger side leak in footwell and I could ever so slightly see movement if I pushed the top corner of the windscreen. Car was 6.5 years old when it started leaking. __________________ XC40, Red, 2018 plate, First Edition

Mar 15th, 2021, 09:10	#8
ajcurson1982 New Member Last Online: Mar 15th, 2021 09:45 Join Date: Mar 2021 Location: Hemel Hempstead	Same Issue on 2011 XC60 (private purchase) Hi @XC70Virgin, do you have the details of the small company you uses (unless they we local only) as have the same issue, water leaking from point on top of windscreen dripping onto passenger seat. Very odd. Bought from a private seller about 2 weeks ago.

Aug 3rd, 2018, 03:45	#2
Lonsdale Member Last Online: Today 01:10 Join Date: Jul 2014 Location: BDTBL	Glad you got it sorted - not sure in the UK we have as much "Goodwill" See the stickies on the Fourum

Nov 30th, 2018, 23:00	#6
donb8831 New Member Last Online: Jan 23rd, 2019 21:59 Join Date: Nov 2018 Location: Inverness	Thanks for the tip. Mine (61 plate with 110k miles) just started to show signs of a leak a few weeks ago, but during heavy overnight rain last night the passenger footwell was flooded this morning when I went to it. Not sure whether my local dealer will be interested as I bought the vehicle second hand from a non franchised dealer. Will also check with Autoglass to see what they can do.

Dec 2nd, 2018, 08:27	#7
XC70Virgin Member Last Online: May 2nd, 2024 21:02 Join Date: Apr 2018 Location: Newry	I had my wife's rebonded during the week. As a 2009 model it seems strange it hadn't shown up for previous owner. Anyway, a small independent company did mine at home for £60. That is removal and rebond.

Mar 17th, 2021, 00:33	#9
Lonsdale Member Last Online: Today 01:10 Join Date: Jul 2014 Location: BDTBL	Just contact Volvo UK they will fix this for free

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