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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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On call service required - worth the diagnosis charge?Views : 1103 Replies : 23Users Viewing This Thread : |
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#1 |
New Member
Last Online: Jul 16th, 2024 08:21
Join Date: Jan 2021
Location: na
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I've been getting the message pop up 'on call service required' for the last few weeks.
This message does not affect the vehicle, and all of my on call features still seem to work ok (eg I can remote start the car, locate it etc). I did have a strange issue the other day, when locking the car, all windows would lower themselves. I wondered if this could be anything at all to do with the error I am seeing? I don't want a repeat of that problem, as the risk of a rain soaked car is too high! Volvo dealerships are charging £200 just for the 1hr diagnostics, and parts and labour are all on top of that figure. Is there any other troubleshooting I can do? The on call app in the car is up to date (as of today 8 july), as it the app on my phone. Thanks |
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#2 |
Premier Member
Last Online: Yesterday 23:07
Join Date: Mar 2013
Location: Yorkshire man living in County Durham
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This is being reported more and more lately, I had it a month or so ago and the dealer diagnosed the voc/vcm module internal battery required replacing, which did not fix the problem, then they contacted Volvo UK who said it required a software update which sorted it, before getting the battery replaced which is expensive ask for the software update.
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. |
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#3 | |
New Member
Last Online: Jul 16th, 2024 08:21
Join Date: Jan 2021
Location: na
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#4 |
Premier Member
Last Online: Yesterday 23:07
Join Date: Mar 2013
Location: Yorkshire man living in County Durham
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Software update was covered under my extended warranty, the battery was not. Ask dealer to contact volvo uk for info on the update.
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. |
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#5 |
Experienced Member
Last Online: Yesterday 21:29
Join Date: Jun 2007
Location: L/H side
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If you have your car serviced properly you get free software updates yearly.
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#6 |
New Member
Last Online: Jul 16th, 2024 08:21
Join Date: Jan 2021
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I had it serviced recently, but I only got an 'adaptive service' as the mileage was low for the year. I am not sure if this type of service includes software. All services have been done by volvo dealerships
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#7 |
Premier Member
Last Online: Yesterday 23:07
Join Date: Mar 2013
Location: Yorkshire man living in County Durham
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I think the update was a specific update to fix the problem rather than the service updates, my car has only been serviced by main dealer to keep volvo warranty valid.
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. Last edited by nu11eaf; Jul 8th, 2024 at 13:58. |
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#8 |
Member
Last Online: Yesterday 21:51
Join Date: Feb 2020
Location: Bolton
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#9 |
Al
Last Online: Yesterday 15:23
Join Date: Jan 2022
Location: Coventry
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https://static.nhtsa.gov/odi/tsbs/20...53788-0001.pdf, known problem in the US for this symptom. Recall in progress, I wonder if Volvo UK are being as generous?
My experience is that everyone has a different solution and all include expensive diagnostics plus other parts being replaced. |
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#10 |
New Member
Last Online: Jul 16th, 2024 08:21
Join Date: Jan 2021
Location: na
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on call service required |
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